CROP Hunger Walk Online: Frequently Asked Questions

Registration

Donations

Emails/Address book

Personal Fundraising pages and Walk pages


Registration

Do I have to register online to walk in my CROP Hunger Walk?

You can register online, but it is not required unless you want to solicit donations online and accept credit card donations.

I registered last year; do I have to register again?

Yes. In the third step of the registration you will be asked if you are a new or returning Walker. If you select "Returning Walker" the box will expand so that you can enter your username and password (or request them if you don’t have them), then click Login. On the next page, you should see a Contact Information form containing your information. Here you can edit or add additional information if needed, then click Next Step to continue your registration. Once your registration is complete, you will have access to your customized personal page, donation records, and address book from the previous year’s event. If you encounter problems, please email a description of the problem to webwalk@churchworldservice.org for assistance.

I registered last year but my Walk's page is no longer there, what happened?

The web addresses (URLs) for all of the CROP Hunger Walk pages are changed each season. When the changes are made (mid-Spring for the next Fall Walks, mid-Fall for Spring events), the URL for the previous year’s event will no longer work. You can access your CROP Hunger Walk from the CWS Walk map page: http://www.cropwalkonline.org/. If your event isn’t listed, please email webwalk@churchworldservice.org with the name of your Walk and the state in which it takes place so that it can be added to the list.

Can I register my friends and family for my CROP Hunger Walk?

After you complete your online registration, you can complete the registration process on behalf of a friend or family member.  You will need the participant's name and their unique email address to register them.

Once your registration is complete, click the "Logout" button at the top of the page.  Find the Walk again (http://www.cropwalkonline.org/), and proceed with the registration just like you did for yourself the first time.

This is important: the participant's unique email address must be entered.  When someone registers, the system creates a username and password, giving the individual access to their Participant Center where they can check their progress, update their personal page and send emails to family and friends.  If you are registering on behalf of a family member who doesn't have their own unique email, such as a young child, you can sign up for a free email account and use that email address to register them for the CROP Hunger Walk.  There are several sites that offer free email accounts, such as Gmail, Yahoo Mail, and Hotmail.

You will also be asked to accept the statement of consent/waiver, and will need to do so on behalf of the person you are registering (and to inform the person of the contents of the waiver).  We recommend you download and print the Statement of Consent/Waiver Sign In Sheet (click here to download) and have the individuals you’ve registered sign it (please turn it in to the registration desk on Walk day).

What are teams and how are they created?

Teams are groups of online CROP Hunger Walk participants who share similar interests. Donations can be made to the team, or to the individual members of the team. A team web page lists the members of the team and donations made to the team and team members. An online Walker can create a team as an organizing and motivating tool for other Walkers from their church, congregation, business, organization, family group, etc.

To create a team:

How do I start a team or join a team if I've already registered as an Individual Walker?

Email webwalk@churchworldservice.org with your name, the name of your CROP Hunger Walk, and the name of the team you would like to join or create. Indicate if it is a new team and, in that case, include the team name exactly as you want it to appear on your Walk's page. You will receive an email when the membership changes have been made.

I registered for the wrong CROP Hunger Walk; now what?

Register for the correct Walk in the same way you registered for the other event. Once you have completed the registration, email webwalk@churchworldservice.org with your name and the name of both the correct and incorrect event. Indicate if you have sent solicitation emails out from the first registration. Your registration information will be merged and the incorrect Walk registration deleted. You will receive an email when the changes have been made.

I registered for my Walk but I don’t show up in a search of online Walkers; now what?

Log into your Participant Center. Select the "PERSONAL PAGE" option in the top banner, then select "Edit" from "Make a short URL for your page or Edit privacy settings. (Edit/View)". Check to see if "Public (Everyone can find and view your personal page)" is the option selected. If "Private" is selected, change it to "Public", then click "Save". If you find that "Public" was already selected but you don't appear in searches of your Walk's web page, contact webwalk@churchworldservice.org with your name and the name of your CROP Hunger Walk.

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Donations

How does online solicitation work?

Once you have registered for online participation in your CROP Hunger Walk, a personal web page associated with your Walk's web page is created for you. You can then go to your Participant Center to customize the page with your own titles, text, and photos to show those who visit the page why you are walking.

Within the Participant Center are email tools that let you customize and send email messages to family and friends asking for their support of your Walk. When you send the emails, a link to your personal page is automatically included that allows people to make credit card donations that will be credited to you and, if the donor wishes, displayed on your personal page. The system also automatically sends receipts/thank you notes back to the donor.

I just made a donation and it isn't showing up on my personal page; what happened?

New donations are added to your personal page every quarter hour or so, so you may not see your donation posted immediately. If your donation doesn't appear after that time, email with your name and the name of your CROP Hunger Walk. You will receive an email letting you know if the donation was properly credited (or if was necessary to recredited it).

My friend made a donation to support me but it doesn't show up on my personal page; what happened?

New donations are added to your personal page every quarter hour or so, so you may not see a donation posted immediately. If the donation was made to an online team, it won't appear on your personal page. It will be included in the total income shown on the team's page.

If your friend's donation doesn't appear after that time, or if it has been made to a team (and should have been credited to an individual) email webwalk@churchworldservice.org with the donor's name, the name of your CROP Hunger Walk, and the name of the person it should be credited to. You will receive an email letting you know if the donation was properly credited (or if was necessary to re-credit it).

Can I raise money for my Walk after it is over?

Yes, you can continue to raise money for your Walk after it is over, until your Walk page is replaced by the following year's event (mid-spring for Fall Walks, mid-Fall for Spring events). See the FAQ item “I registered last year; do I have to register again?” for details.

What if I want to get both credit card and cash donations?

You can accept both types of donations. Any credit card donations you receive will automatically be credited to you and appear on your personal page. You can enter cash donations manually so they also display on your page. In the "PROGRESS" section of your Participant Center, click on "Enter a new gift" (right-hand vertical banner) and fill in the form. It's recommended that you get a Donation Envelope from your Walk organizers to collect cash donations and that you turn them into your Walk's treasurer. If you don't have a contact for your Walk, call your CWS/CROP Regional Office toll free at 1-888-297-2767 for assistance.

Where do I send cash/check donations?

It's recommended that you get a Donation Envelope from your Walk organizers to collect cash donations and that you turn them into your Walk's treasurer. If you don't have a contact for your Walk, call your CWS/CROP Regional Office toll free at 1-888-297-2767 for assistance. If you are unable to do that, send check and money orders (don't send cash), along with your name and the name of your CROP Hunger Walk, to:

Church World Service
PO Box 968
Elkhart, IN 46515

How do I get cash donations to appear on my web page?

To enter cash donations manually so they are also displayed on your page, go to the "PROGRESS" section of your Participant Center, click on "Enter a new gift" and fill in the form.

How can I tell which donations shown on the Walk's page are by credit card and which are by check or cash?

Donation totals on Walk, team and personal web pages can include cash donations entered by the participant; therefore it's not possible to use the CROP Hunger Walk's web page to determine the type of donations. Members of the Walk organizing committee needing the information should request a report from their CWS/CROP Regional Office (phone toll free 1-888-297-2767) or by email directly from webwalk@churchworldservice.org. If you request the report by email, please be sure to include the name of your Walk and your role in its organization. Except for weekends and holidays, the reports will be provided to you within 48 hours or less.

How do I get matching donations from my employer?

If your employer uses paper forms for matching gifts, fill the form out (please include the name of your CROP Hunger Walk) and mail it to:

Church World Service
ATTN: Matching Gifts
PO Box 968
Elkhart, IN 46515

If your employer uses a downloadable form, download and complete it, then attach it to an email to webwalk@churchworldservice.org. If they use a web link, copy and paste that into an email to webwalk.  Please include the name of your CROP Hunger Walk in your message. ]]>

Are donations to CWS tax-deductible?

Church World Service is a 501 (c) (3) tax exempt charitable organization. Donations to Church World Service, including donations to CROP Hunger Walks, are fully deductible to the extent permitted by law. The CWS federal identification number is 13-4080201.

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Emails/Address book

How do I find out what happened to the emails I sent from my Participant Center?

Log into your Participant Center and click on "EMAIL". Select "Sent" in the right-hand banner to see the emails you've successfully sent. It also shows which emails have been opened and which have resulted in web page visits and donations. If none of your emails are listed, it means the process didn't properly complete. We recommend when you resend the messages that you do so in small batches, then check to see if they appear in the table.

You can also send a test email solicitation email to webwalk@churchworldservice.org, then send a second email (from your personal email program) to the same address with the subject line: "I sent you a test email". We will let you know if the solicitation email was received.

How do I import email addresses into my Participant Center Address Book?

In the "EMAIL" section of your Participant Center, select "Contacts in the right-hand vertical banner. Then click on "-> Import Contacts (to upload a spreadsheet, click 'other')" - this is the item immediately below "+ Add a contact". A pop-up box will open. Select your program and follow the prompts.

If your program is on your computer (except Outlook/Outlook Express) with programs like Thunderbird, Netscape mail, etc:

  1. Open the email program you want to export the email addresses from.

  2. Find the export function, usually in as a submenu of the "Tools" or "Address Book" menus.

  3. Select "Export”, select .csv (comma separated values) or .prn as the export format, and save in an easy-to-find location (such as the desktop).

  4. When the export is completed, open the .csv or .prn export file in a word processor or spreadsheet program.

  5. Edit the file to either fill in missing first name, last name, and email address, or delete the lines with missing information. If they are left in, this will cause the import function to fail. You can also delete the lines of any addresses you don't want to import.

  6. Save the file (in .csv or .prn format) and close it.

  7. In the "EMAIL" section of your Participant Center, select "Contacts" in the right-hand vertical banner. Then click on "-> Import Contacts (to upload a spreadsheet, click 'other')" - this is the item immediately below "+ Add a contact". A pop-up box will open; select "other."

  8. In the pop-up, select the file type (normally .csv or .prn), click Browse, then find and select the .csv or .prn address file. Select it, then click "Next".

  9. Your file will load with check boxes by each entry. You can either select "Check all" or select the individual addresses by clicking their boxes. When you're done, click "Next" and the selected addresses will be added and the pop-up box will show a list of the contacts that have been added

If you are unable to import your addresses, you can attach your address file to an email to webwalk@churchworldservice.org for assistance in diagnosing the problem.

You can also type in the names and email addresses using the "+ Add a contact" option in the right-hand banner of the "Contacts" page.

How do I customize the emails in my Participant Center?

First you need to make sure pop-ups are allowed for http://www.cropwalkonline.org. The function is located in the "Tools" menu in Internet Explorer; in "Tools" > "Options" > "Content" in Firefox; and similar locations in other browsers.

  1. Log into your Participant Center and select "EMAIL"
  2. In the "Suggested Messages" section at the right side of the page, click on the stock message you want to customize.
  3. The message will populate the "Compose Message" window, and you can edit or replace the subject line and body of the message.
  4. Once you have completed the edits, click on "Save Draft" at the bottom of the page.

You will see the message, "Your draft was successfully saved!" at the top of the page and your customized message(s) will be saved in the "Drafts" section (right-hand banner).

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Personal Fundraising pages and Walk pages

How can I customize my personal page (and my team page)?

Log into your Participant Center. Click on the "PERSONAL PAGE " link. The page that loads is a "WYSIWYG" editing window for the text on your page. You can add to and/or edit the existing title and body text of the page. When you have finished your edits, click "Save" to preserve them. Click "Preview" to see what your changes will look like.

Click "Photos/Video" in the right-hand banner, then click "Photos" or "Videos" to add graphic content to your personal page. Follow the prompts to browse for your photo, select it, click "Open" (in the pop-up box), then click "Save/Upload." If successful, you will see the photo in the preview window and the message "Success! The photo information was updated." to the right of it.

If you have created a team, the process for editing the team page is similar. Your team page is accessible in the "TEAM PAGE" section.

How do I upload a photo to my personal page or team page?

Go to your Participant Center, select "PERSONAL PAGE" and click "Photos/Video" in the right-hand banner, then click "Photos" or "Videos" to add graphic content to your personal page.  Follow the prompts to browse for your photo, select it, click "Open" (in the pop-up box), then click "Save/Upload." If successful, you will see the photo in the preview window and the message "Success! The photo information was updated." to the right of it.  The system will not accept the image unless it is in .jpg format and is no larger than 200 Kb.

The most common reason for an error message is too large a file.  In Windows operating systems, you can check the file size in Windows Explorer.  If your Explorer is set for detail view, it will display file size beside the file name.  The easiest way to reduce size is to reduce the dimensions of the photo.  The web page display size, 300 X 400 pixels, is small (1.66 inches by 2.27 inches); reducing your photo to near that size will usually shrink the file size sufficiently.  Photo editing programs included with digital cameras or freeware/shareware editing programs available online can usually accomplish the file size reduction.  If all else fails, you can email your photo to webwalk@churchworldservice.org.  We will attempt to edit the image to acceptable size and send it back to you.

To upload a photo to a team page, select "TEAM PAGE" then the "Browse.." button to navigate to and select your photo.  Then click "Save/Upload".  If successful, you will see the image to the right and a "Success! The photo information was updated." message.

Can I get a shorter web address (friendly URL) for my page, my team page or for our Walk’s page?

You can create a "friendly" URL for your personal or team page from your Participant Center.

For a personal URL, go to the "PERSONAL PAGE" section.  Select "Edit" from "Make a short URL for your page or Edit privacy settings."  When the new page loads, enter a unique identifier to in the box to the right of "http://hunger.cwsglobal.org/goto/" then click "Save."  If your identifier is already being used by someone else, you will get an error message and be prompted to enter something different - you can often correct this by adding numbers after the identifier, for example: "myname123".

You can create a team short URL by going to the "TEAM PAGE" section and clicking "Edit" after "Team Page URL" near the top of the page.

Friendly URLs for the CROP Hunger Walk pages are created from our admin account. Email webwalk@churchworldservice.org with the name of your Walk. Your Walk’s short URL will be sent to you.

Can I link to my Walk's, Team's, or personal page from another Web page?

Yes. Once you have created a friendly URL (or received one for your Walk), you can copy and paste it into another web page. Alternately, you can send it to the other (non-CWS) page's webmaster to add the link for you.

Can I link to my Walk's, Team's, or personal page from Facebook?

Yes. You can click on "Connect with Facebook" button at the bottom of the right-hand vertical banner in your Participant Center "HOME" section and your Facebook account will be automatically linked to your personal online giving page. You can click on the button whenever you visit your Participant Center (as often as you want) and an updated news story will appear on your FB wall for friends and family to see, telling them about your work for your CROP Hunger Walk.  Please note: If you have any difficulty using the Facebook Connect feature, you may want to open up your Participant Center in a completely different browser and try again from there.

Or, you can cut and paste the link to your Walk's, team's, or personal web page and add it as a link in FB. Go to the public web page you want to link to (not your Participant Center page), and copy the contents of the address bar at the top of the page to paste into your Facebook page. If you have created short URL's for yourself or your team, of if you know the short URL for your Walk, you can copy and paste those instead. (See the "Can I get a shorter web address (friendly URL) for my page, my team page or for our Walk's page?" section above for details).

Can our local Walk page be linked from our CROP Hunger Walk online registration page?

Yes. Send the URL to webwalk@churchworldservice.org and we will add it to your CWS CROP Hunger Walk page.

Our CROP Hunger Walk's web page doesn't show a start time and place; how can I get that information?

If the details aren't posted on your Walk's page, contact a member of your local organizing committee for the information. Please encourage them to send the details to their CWS/CROP Regional Office or to webwalk@churchworldservice.org so they can be posted to the page. If you don’t know the local contact, please phone your CWS/CROP Regional Office toll free at 1-888-297-2767. They can get you the information or put you in touch with your local committee.

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