CWS Employment Opportunities

Position Title: Reception and Placement (R&P) Case Manager

Reports To: Richmond Sub-Office Director
Team: Immigration and Refugee Program - Virginia
Location: Richmond, VA
Grade: 2  
Salary: $24,670 - $29,604
Status: Non-Exempt; Non-Bargaining Unit
Deadline: December 28, 2012

Send resume to:

Church World Service
P.O. Box 968
Elkhart, IN 46515

Fax: 574-266-0087

When submitting your resume and cover letter, please include the Position Title in the subject line of your email.

Church World Service is an EEO/AA employer.  In keeping with our commitment to have a culturally diverse community, Church World Service encourages women, veterans, individuals with disabilities, and members of minority groups to apply for open positions within our organization.

Primary Purpose:

As R&P Case Manager, this position will provide case management services for refugees arriving through the Department of State/Bureau of Population, Refugees, and Migration (PRM) U.S. Refugee Admissions Program.  The R&P Case Manager assists clients in accessing core services and navigating local systems during the initial resettlement period.  The Case Manager offers support and services to refugees to help them successfully make a new home in the United States. Core services include: airport reception, initial housing, orientation to the community, assistance with application for public benefits, children’s school enrollment, adult English as a Second Language (ESL) enrollment, and enrollment to employment services, and other services as mandated by PRM. The R&P Case Manager ensures that all client information is accurately entered into the agency’s database and oversees the financial accounting of core services.

Essential Duties:


B.A. or 2 years experience in refugee resettlement or related field.

Previous work experience and interest in refugee resettlement or other direct social services is desired.  Ability to provide culturally-sensitive counseling and case management is required.


Communications: Listen carefully to assure clear understanding of instructions and requests. Communicate a positive, professional image of CWS, demonstrating respect, empathy and integrity. Ask appropriate questions in seeking explanations needed to perform job. Support “transparency of information” by sharing information and ideas with others to support effective performance. Understand staff roles and procedures and prepare standard reports to track job progress or activities. Recognize the particular needs of partners and use established channels to respond to those needs. Understand and is able to use appropriate technology to communicate with others inside and outside CWS. Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS policy.

Constituent Relationships: Understand who stakeholders are and be responsive to their needs. Facilitate interactions and serve as a resource in relations with stakeholders. Recognize and be sensitive to issues of concern to stakeholders. Recognize and be sensitive to cultural, ethnic and religious issues.

Job Knowledge: Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others. Understand the work performed and how it supports CWS in achieving its goals. Understand how to work multi-culturally with sensitivity and integrity. Able to use and willing to expand learning of applications or technology to perform job duties. Applies a depth of knowledge within area of responsibility to implement assigned activities. Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight.

Leadership: Take responsibility for performance of own job duties. Model behaviors that are consonant with CWS’s mission and values in work activities and relationships. Demonstrate sound judgment in performing all duties. Recognize and use individual strengths to enhance work performance. Recognize areas of weakness and seek assistance to improve performance. Take initiative within area of responsibility. Respect the skills, needs and schedules of others in performing assigned duties and responding to others. Contribute ideas for implementing CWS’s vision and strategic plan.

Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, and then implement approved changes. Know whom to consult for assistance in solving non-routine problems. Exercise creativity in resolving problems and trying new ways of doing things. Know how and when to apply technical solutions to problems. Share results of problem solving experiences with others. Remain flexible in responding to organizational priorities.

Program Planning and Management: Anticipate work flow and take proactive steps to balance work priorities. Gather, analyze and make use of information and resources necessary to complete work. Set and communicate deadlines and priorities. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others.

Resource Building and Stewardship: Recognize resource building potential in all interactions and be responsive and professional in providing information. Use financial and material resources provided by CWS to their best advantage, including business equipment and supplies. Demonstrate concern for natural resources in carrying out work activities. Make the most of own time and resources to maximize stewardship to CWS. Demonstrate respect for one another in relationships with staff, supervisors and managers.

Teamwork: Understand what a team is and what it does. Demonstrate a willingness to work on a team. Understand own role on the team and how it fits in to the overall results to be produced. Contribute skills, knowledge and ideas to team discussion and work. Accept accountability for assignments made within the team and for producing results on time. Keep team leader and members informed of work status. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues. Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.

Other Skills:

Fluency in a refugee language is strongly desired. Superior written and verbal communication skills, organizational skills and general office skills are required. The successful candidate must be computer literate, with proficiency in MS Office (Excel, Word and Access) and internet applications. Candidate must have a valid driver’s license and an insurable driving record, as well as a vehicle suitable for transporting clients. Candidate must employ a teamwork approach to work, be flexible and creative, and be self-directed to accomplish the needs of the program.

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